Grand Hotel Royal Viareggio 4 star hotel

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About us - BW Premier Collection Grand Hotel Royal Viareggio

The BW Premier Collection Grand Hotel Royal Viareggio got even for the 2015 certificate of excellence of iol Trip Advisor!

scopri le nostre recensioni anche su Trivago!Holidaycheck Viareggio 2014

Total score
on 30 answered surveys in the last 12 months
Hotel Staff
Services / Infrastructure
Cleanliness of the room
Quality / price ratio

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Number of surveys per page
Page 1 of 2, surveys between 1 and 25 of 30
(Mature couple)
19 July 2017

  • Location is excellent
  • Beach company was really bad. Service was terrible, food was quite bad. Really bad feeling came when visiting beach area. Did not want to go there second time. Whole visit was disturbed by bad experience in beach.
(Mature couple)
United Kingdom
09 July 2017

  • Service excellent. Also admired the building and common ateas
  • The bathroom shower area needs attention. I am from England
(Mature couple)
United States
06 July 2017

  • The room with the balcony and ocean front views were incredible. I appreciated the pool, the cafe, and the staff. Everyone of the staff members were so polite and helpful the entire visit.
  • The only thing we didn't like was the hair dryer in the room. It was not of a quality I expected at a hotel of this caliber.
(Mature couple)
30 June 2017

  • The Pool and the pool area. Very friendly and helpful reception.
  • No
(Solo traveller)
21 June 2017

  • wonderful building, excellent location, well-maintained room with A/C, lovely garden with a great pool, very nice and helpful staff, especially at the front desk, the hammocks in the garden are a nice touch
  • noisy room due to old unsealed windows and thin doors, very uncomfortable bed (mattress much too firm!), some breakfast items (e.g. orange juice, ham, mortadella) were of very poor quality - I expect better from a four star hotel at EUR 250 per night.
(Mature couple)
17 June 2017

  • Great staff and facilities. Fantastic room and pool.
(Mature couple)
11 June 2017

  • Struttura/Storia
  • Niente
(Family with children)
10 June 2017

  • Atmosphere, Pool Area, Garden, Size of Room, renovated bathroom, view from room
  • No
(Solo traveller)
15 May 2017

  • Could be a nice idea to polish the room floor, the historic pavimento is dark a long the walls and corners.
(Mature couple)
09 May 2017

  • tutti gli spazi interni ed esterni, molto luminosi e puliti
(Young couple)
02 May 2017

  • location
  • No safe avalible poor bathroom bad hairdryer

Hotel answer: DearGuest, thankyou for your feedback. Apologies for inconvenient caused but all our room have a proper safe, wgy you didn't ask?? Your room had a new bathroom, we do not understand about comment " poor bathroom " Kind Regards
(Mature couple)
28 April 2017

  • La posizione dell'Hotel e' unica, proprio di fronte al mare e alla famosa passeggiata di Viareggio, piena di negozi di ogni genere. Ci ritorneremo sicuramente.

Hotel answer: Gentile cliente, grazie davvero per il suo positivo giudizio. Allora alla prossima occasione Cordiali saluti
(Mature couple)
27 April 2017

  • gentilezza dello staff, sconto socio Touring Club
  • colazione migliorabile, l'ideale sarebbe poterla fare all'aperto in giardino bicchiere in plastica nel bagno (non da grand hotel)

Hotel answer: Gentile cliente, grazie del giudizio positivo e dei Suoi commenti. Un cordiale saluto
(Young couple)
20 April 2017

  • Struttura molto bella. Camera con vista mare splendida. Staff gentile e sempre disponibile. Nell'hotel presente ogni tipo di confort.
  • La vasca da bagno perdeva acqua; sistemare. Sotto il letto c'era polvere; pulire meglio

Hotel answer: Gentile cliente, la ringraziamo per il Suo commento e cercheremo di sistemare le problematiche da lei riscontrate che spero abbia fatto presente subito al Ricevimento. Un cordiale saluto
(Solo traveller)
28 March 2017

  • Il letto nella mia camera era molto (!!) duro.
  • Nessun´entrata al parco (ancora chiuso ...).
(Family with infants)
01 November 2016

  • camere spaziose, personale gentile e disponibile, upgrade gratuito della camera
  • riscaldamento eccessivo e non regolabile, mancanza delle ciabattine in bagno
(Mature couple)
Great Britain
27 October 2016

  • Excellent public areas.Helpful staff.Fresh orange juice(only if requested)
  • Finding a perfectly quiet room.
(Young couple)
United Kingdom
17 October 2016

  • Excellent staff service in restaurant. Good quality of food at evening meal. Bedroom was large and clean.
  • Two areas for improvement 1. Breakfast choice only adequate, and did not compare to quality of evening food. Also toaster poor, taking ten times to toast one piece of bread. 2. Bedroom pillows were flat and hard. Softer pillows would improve sleep experience.
(Mature couple)
United Kingdom
15 October 2016

  • A room with walk in shower was requested and this request was arranged efficiently.
  • The member of staff who checked us in was very unfriendly the same person checked us out and did not ask how our stay was.
(Mature couple)
03 October 2016

  • We liked the beautiful old traditional rooms and the swimmig pool
  • The breakfast could be better organized. Sometimes there was ham but no scrambled eggs and vice versa. We had only one dinner during our stay but it was not satisfactory. We are no Russians but Germans
(Mature couple)
08 September 2016

  • Building, atmosphere, good dinner.
  • Breakfast: variety and quality insufficient according to price and international standard.
(Family with children)
United Kingdom
03 September 2016

  • The pool, the garden, the table football and Ping-Pong, comfortable rooms and good food. staff at the reception desk were always efficient, friendly and helpful.
  • Air conditioning in one of our rooms was a bit much and difficult to adjust. Breakfast could have been better for one of our party who had an egg allergy and had limited choice.
(Mature couple)
31 August 2016

  • Visitiamo Pisa e Firenze. molto belle città. I ristoranti sono molto buoni nella città di Viareggio
  • l'acqua in bagno non è sempre ben regolata
(Young couple)
30 August 2016

  • L'atmosfera Liberty, la comodità ed il relax che offre l'hotel

Hotel answer: Gentile Cliente, grazie del suo cortese e positivo commento. Cordiali saluti
(Family with infants)
United Kingdom
27 August 2016

  • For us,the service from all the staff is the most important thing. We have stayed at the hotel many times and have always been impressed with the high standard of the staff at the hotel. From reception, the porters, the restaurant & bar staff the service we have received has always been first class. We spend a lot of our time at the pool during our break and it's one of the main reasons we enjoy our stay so much. Massimo is always very friendly and helpful along with Andrea & Renato. It's always nice to see Giuseppe again and this year he and Sasha also helped to make our stay very enjoyable.
  • There is nothing about the hotel we do not like.

Hotel answer: Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. It is very genuine of you to remember the names of the individual staff members who helped you to retain such warm thoughts of your stay at The Royal . I completely understand why you might have singled out these particular members of staff, as they are all integral components contributing to what I believe is a highly efficient team effort. I will ensure that they are all aware that you have recognised them in this way, and I have no doubt they will do their utmost to look after you on your next visit. Enormous thanks for your kind words. Kind regards
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